Support

Overview

Service Advisory Notices

SERVICE ADVISORY

Friday, February 5, 2010 at 1:30 p.m. ET

Service has been completely restored on Exchange server MAGNUS.  The repair process on the final corrupted database took almost 12 hours to complete.  However, as a result, we were able to recover all the data.  Any emails that were sent to your mailbox during the outage will be delivered over the next hour.

We greatly apologize for the outage and it was totally unavoidable.  We will be sending out an email outlining the problem and what steps were taken to fix it.  If you have any questions, please contact support.

 

Thursday, February 4, 2010 at 11:35 p.m. ET

Most users on MAGNUS have service restored as of 7:45 p.m. ET.  Some of the mailbox databases may have been corrupt during the failover process to a new server.  We are working on repairing the databases without needing to perform a multi-hour restore procedure.  So far, efforts to recover/repair the corrupted databases has been successful. 

 

Service Health Information:

Service Area	Health Status
Network/ISP Connection	Excellent
Hosted Exchange Servers	Excellent
Hosted SharePoint Servers	Excellent
Hosted Web Servers	Excellent
Co-location Network	Excellent

 

*Click here to see service level definitions

 

 

Utopia Customer Support Portal

Our customer support portal contains important information about issues related to using Utopia’s hosted services, including user setup documents and a Knowledgebase with search capability.  The portal can be accessed at the following location: https://support.utopiasystems.net.

Any valid Utopia username and password will grant you access to it. (If prompted, click yes for the security warning)

 

 QuickLinks to Support Help

• Access our Exchange Control Panel
• Access our Change Password Page for end-users
• Domain Transfer Information (Utopia Name Servers)
• Email Transfer Information (Utopia MX Records)
• ShowMyPC Portal Page

 

End User Support (Help Desk) By Email or Phone:
Monday through Friday, 8 a.m. to 8 p.m. ET

Email: support@utopiasystems.net
Phone: 302.250.4225

Critical Server Support or Emergency Help (24 Hours)*:

Email Page: 911@utopiasystems.com
Note: Indicate customer name on subject line, and contact phone on first line of message.

Phone: 302.250.4225