Support

Overview

Service Advisory Notices

SERVICE ADVISORY

Exchange Hosting customers may have experienced message delivery delays of 1 to 2 hours yesterday, February 2, 2012, between approximately 4 p.m. and 6:00 p.m. ET. We also had a recurrence of the same problem today between 1 p.m. and 4 p.m. ET. Yesterday's cause was found to be a core network switch that had malfunctioned. This caused network connectivity to be intermittent between Exchange servers that route email. The issue was fully resolved by 6:30 p.m. ET. However, there may have been some carry over effect within Exchange that did not become evident until approximately 3 p.m. ET. Steps were taken to restart the affected servers to put them back into a "clean" state. This also seems to have resolved the issue. We will continue to monitor and track this issue. We will inform you of any additional developments. We sincerely apologize for the inconvenience. If you have any additional questions please do not hesitate to contact us. Thank you.

Service Health Information:

Service Area	Health Status
Network/ISP Connection	Excellent
Hosted Exchange Servers	Excellent
Hosted SharePoint Servers	Excellent
Hosted Web Servers	Excellent
Co-location Network	Excellent

 

*Click here to see service level definitions

 

 

Utopia Customer Support Portal

Our customer support portal contains important information about issues related to using Utopia’s hosted services, including user setup documents and a Knowledgebase with search capability.  The portal can be accessed at the following location: https://support.utopiasystems.net.

Any valid Utopia username and password will grant you access to it. (If prompted, click yes for the security warning)

 

 QuickLinks to Support Help

• Access our Exchange Control Panel
• Access our Change Password Page for end-users
• Domain Transfer Information (Utopia Name Servers)
• Email Transfer Information (Utopia MX Records)
• ShowMyPC Portal Page
• Utopia Systems Email Setup Documents

 

End User Support (Help Desk) By Email or Phone:
Monday through Friday, 8 a.m. to 8 p.m. ET

Email: support@utopiasystems.net
Phone: 302.250.4225

Critical Server Support or Emergency Help (24 Hours)*:

Email Page: 911@utopiasystems.com
Note: Indicate customer name on subject line, and contact phone on first line of message.

Phone: 302.250.4225