Email Setup Documents
Please note the following:
Outlook 2010 for customers with Exchange 2007 mailboxes should be configured using the Outlook auto discover wizard as shown in the attached document.
Outlook 2010 for customers with Exchange 2007 can still be configured manually but it is not the recommended method.
Outlook 2010 users with Exchange 2003 mailboxes should follow the manual setup instructions in the PDF instead of the autodiscover.
Please note the following:
Outlook 2007 for customers with Exchange 2007 mailboxes should be configured using the Outlook auto discover wizard as shown in the attached document.
Outlook 2007 for customers with Exchange 2007 can still be configured manually but it is not the recommended method.
Blackberry Enterprise Corporate email (BES) syncs calendar, contacts, and emails. By default, it only syncs the Inbox and Sent Items. BES activations require the company administrator or Utopia staff to add the user to the BES server and setup an activation password. In addition, BB devices must be provisioned for BES corporate email with their phone carrier for this to work. By default, most plans do not include this unless the customer specificially requests it.
*** BES activation will download only your past 14 days or 750 messages or whichever is greater to your inbox folder only. In order to download the past 14 days or 750 messages or whichever is greater to any other mailbox folders or subfolders, you must first contact Utopia Support and provide which which folders you would like redirection enabled PRIOR to activating your device****
Once you have received an Enterprise Activation password from us, perform the following steps to activate your Blackberry:
1) Go to the Enterprise Activation icon (or it is available under Settings/Options/Adv Options)
2) Enter your email address
3) Enter the password provided by Utopia Password is in email generated by new Control Panel and sent to the user.
4) Click the wheel and choose Activate (click the wheel once more) **BB Storm users can use thier BB menu button rather than mouse wheel**
5) It will start to download services
6) Once the services have downloaded it will initialize them
It will take about 20-40 minutes for the entire process to complete.
Your device will populate your Outlook Contacts, Calendar, Tasks, Notes and the last 2 weeks (or 750 messages) of your Inbox.
If the device does not activate, confirm with the carrier that the data plan has the BES service (Blackberry Enterprise Service) enabled. There is no extra charge, but sometimes you need to ask for it.
BIS Service will only allow BB Device to send and receive email. It will NOT sync calendar or contacts. But, there's no additional fee for BIS service.
Exchange 2007 Users
Setup is the same except for the username is the full email address.
Outlook Web Access URL: https://mail.utopiasystems.net/exchange/user@domain.com (Primary Email Address)Exchange 2003 Users
PDF: Blackberry Web Client Email Setup
Exchange Sever: mail.utopiasystems.net
If Exchange 2003 user then
Domain: utopia
If Exchange 2007 user then
Domain: LEAVE BLANK
| Configuring Exchange ActiveSync on the iPad | |
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Tap the “Settings” icon from the home screen, then “Mail, Contacts, Calendars” |
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In “Mail, Contacts, Calendars”, tap “Add Account…” |
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Tap the “Microsoft Exchange” icon Note: This is where you come in if you tap the Mail app from the home screen with no accounts configured |
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Now you will enter your Exchange account information:
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Tap “Next” and the iPad will attempt to auto-discover and configure the Exchange account Note: This can take up to 5 minutes on slow networks or if autodiscovery is not supported |
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If the autodiscover fails then you will have to manually enter the Server name (mail.utopiasystems.net) |
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Tap “Next” and the iPad will verify the configuration |
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By default, the iPad will synchronize all three data types (Mail, Contacts, and Calendars) with your Exchange ActiveSync server, but you can turn one or more off if you wish |
| Tap “Done” and the iPad will finalize the configuration and return you to the “Mail, Contacts, Calendars” menu while your iPad communicates with the server Note: It can take a few minutes for calendar entries and contacts to show up | |